Legal
Effective date: March 1, 2026 · Last reviewed: March 1, 2026
These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Acme, Inc. ("Acme," "Company," "we," "us," or "our"), a Delaware corporation. By accessing, registering for, or otherwise using the Acme platform and associated services (collectively, the "Service"), you represent and warrant that (a) you have the legal capacity and authority to enter into this Agreement; (b) if acting on behalf of an organizational entity, you have the requisite authority to bind such entity to these Terms; and (c) your use of the Service will at all times comply with these Terms and all applicable laws and regulations. If you do not agree to these Terms in their entirety, you must immediately cease all access to and use of the Service.
Acme provides a cloud-based, multi-tenant software-as-a-service platform designed to facilitate organizational collaboration, workflow orchestration, and operational intelligence (the "Service"). Acme reserves the absolute and unconditional right to modify, enhance, discontinue, or otherwise alter any aspect of the Service — including features, functionality, pricing, technical specifications, and terms of access — at any time and for any reason, with or without notice, subject to the notification provisions set forth in Section 12 of these Terms. Acme does not warrant uninterrupted availability of the Service and shall not be liable for any service interruptions, data loss, or consequential damages arising from scheduled or unscheduled maintenance, infrastructure failures, force majeure events, or any other cause beyond our reasonable control.
Access to the Service requires the creation of a user account. You agree to provide accurate, complete, and current registration information and to promptly update such information to maintain its accuracy. You are solely and exclusively responsible for maintaining the confidentiality of your authentication credentials and for all activities conducted under your account, whether or not authorized by you. You agree to notify Acme immediately of any unauthorized account access or security breach. For organizational accounts, the designated administrator ("Admin") bears full responsibility for managing user access, permissions, and data within the organizational workspace. Acme shall have no liability for losses arising from unauthorized account access attributable to your failure to maintain credential security.
Access to certain features of the Service is conditioned upon payment of applicable subscription fees, as set forth on the Acme pricing page (acme.io/pricing) and as may be amended from time to time in accordance with these Terms. All fees are denominated in United States Dollars unless otherwise specified in a separate Order Form or Statement of Work. Subscription fees are billed in advance on a monthly or annual basis, as selected at time of purchase. All payments are non-refundable except as expressly set forth in our Refund Policy or as required by applicable law. Acme reserves the right to modify pricing upon no fewer than thirty (30) days' written notice, which notice shall be provided via email to the registered account holder. Your continued use of the Service following the effective date of any price change constitutes acceptance of the new pricing.
The Service, including all underlying technology, software, algorithms, databases, interfaces, documentation, trade secrets, and all derivative works thereof, constitutes the exclusive intellectual property of Acme, Inc. and is protected by applicable intellectual property laws, including copyright, patent, trademark, and trade secret laws. Nothing in these Terms shall be construed as granting you any ownership interest in, or license to, Acme's intellectual property beyond the limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purposes during the term of your active subscription. You agree not to copy, modify, reverse engineer, decompile, disassemble, or create derivative works from any component of the Service.
"User Content" means all data, files, text, images, and other information that you upload, submit, or otherwise make available through the Service. You retain all ownership rights in your User Content. By submitting User Content to the Service, you grant Acme a limited, worldwide, royalty-free, non-exclusive license to host, store, process, transmit, and display your User Content solely as necessary to provide the Service to you in accordance with these Terms. Acme does not claim any proprietary interest in your User Content and will not access, use, or disclose your User Content except as set forth in the Privacy Policy or as required by law. You represent and warrant that your User Content does not infringe any third-party intellectual property rights and that you possess all rights necessary to grant the foregoing license.
You agree to use the Service exclusively for lawful purposes and in accordance with these Terms. Without limiting the generality of the foregoing, you expressly agree not to: use the Service to transmit, distribute, or store material that is unlawful, harmful, defamatory, obscene, or otherwise objectionable; interfere with or disrupt the integrity or performance of the Service or the data contained therein; attempt to gain unauthorized access to the Service, its underlying infrastructure, or any Acme system; use automated means (including bots, scrapers, or crawlers) to access the Service in a manner that exceeds reasonable usage volumes; resell, sublicense, or otherwise commercialize access to the Service without prior written authorization; use the Service in any manner that violates applicable export control laws or sanctions regulations; or engage in any activity that imposes a disproportionate or unreasonable load on Acme's infrastructure. Violation of these prohibitions may result in immediate account suspension or termination, in Acme's sole discretion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ACME EXPRESSLY DISCLAIMS ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. IN NO EVENT SHALL ACME, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACME'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO ACME IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be resolved exclusively through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in San Francisco, California. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration. Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.